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Shipping Information

Shipping General Q&A

FAQs

Q: How long you need take to ship the order?
A: within 3 business day.

Q: What kind of shipping way you offer?
A: We use registered air mail when the order is less than $30 and express shipping when the order is larger than $30.

Q: Where does the bricks ship from?
A: China.

Wrong or Missing Parts

There is a huge kinds of parts in the store, so the difficulty of distribution and storage is large. If there is a mismatch, please contact us directly to get a solution.

For missing or damaged parts, we will send them to you for free.

What kind of package do you offer?

Usually we use plastic bags as the package.

Order Information

How to select bricks at webrick?

1, Search bricks with the LEGO ID.

2, Upload the document to match with our inventory and shop multiple diffent kinds of bricks by one click.

How long does it usually take to process orders?

It usually takes 3 business day.

Do you have a minimum order quantity?

No, we don't have minimum order quantity.

If missing or damaged parts happened, what can we do?

All parts are quality checked before shipping, so if you find some missing or damaged parts, please contact us and we will send them to you immediately free of charge.

Product Resources

Why is the quantity I get not exactly 500 bricks when I order 500?

Our factory count bricks by weight so the quantity is not exactly as indicated.

Why are the colors of the bricks not exactly the same as I saw on your website?

The color of the bricks we get from factory may vary each time so the color may be not exactly the same color as pictured on our website.

MOC Making Resources

Find your missing parts

1, Search with LEGO ID 2, Upload the document in required format and match with our inventory.

Color Guide

Privacy Policy

Data Controller

 

Webrick processes personal data as a Controller as defined in GDPR. We process personal data to allow Users to place orders and interact with Brick Owl. All data collected by Webrick is stored securely in data centres located in the European Economic Area.

 

Personal identification information

 

We may collect personal identification information from Users in a variety of ways, including when Users register on the site or place an order. Users may be asked for, as appropriate, name, email address, mailing address, phone number, Tax ID. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

 

Non-personal identification information

 

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

 

Web browser cookies

 

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

 

How we use collected information

 

Webrick may collect and use Users personal information for the following purposes:

- To improve customer service

Information you provide helps us respond to your customer service requests and support needs more efficiently.

- To personalize user experience

We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.

- To improve our Site

We may use feedback you provide to improve our products and services.

- To process payments

We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.

- To run a promotion, contest, survey or other Site feature

To send Users information they agreed to receive about topics we think will be of interest to them.

- To help arbitrate disputes and preserve trust and safety

We retain and may inspect all messages sent through the Webrick messaging system.

- To send periodic emails

We may use the email address to send user information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. It may be used to send catalog related emails It may be used to send notifications when items are added to your wishlist. It may be used to send any information related to running a store.

 

We do not use the collected information to profile users or make automated decisions.

 

Your access to information

 

You have the right to request access to the information that we have on you, you can do so by visiting your user profile and exploring the various sections, or by contacting us.

 

Information correction & deletion

 

You can update any of the information that we have stored on you from your user profile, or you can contact us if you would like for your information to be deleted. Some information may need to be kept for financial record-keeping according to local government regulations.

 

How we protect your information

 

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

 

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

 

Sharing your personal information

 

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with Google Analytics. We use a third party service provider to send mail on our behalf.

 

Data Retention

 

We only retain the Personal Data collected from a User for as long as the User’s account is active or otherwise for a limited period of time as long as we need it to fulfil the purposes for which we have initially collected it, unless otherwise required by law.

 

Changes to this privacy policy

 

Webrick has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

 

Your acceptance of these terms

 

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.



Contacting us

 

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at [email protected]

Terms & Conditions

General

By creating an account on Webrick you agree to the below terms and conditions. These conditions may change at any time.

 

You may only have one account per person.

You must provide current and accurate details within your account.

Any content submitted to Webrick should not be inappropriate or offensive.

Service

Webrick provides a marketplace service to allow customers to connect with stores selling LEGO and LEGO related items. We are not involved in the transaction between customers and stores and as such cannot provide any guarantees about customer, stores, or the items that stores advertise. By using Webrick you agree not to hold responsible or make claims against Webrick for any failures by customers or stores using the Webrick marketplace. Webrick reserves the right to terminate service to any member at any time for any reason without notice if it deems it necessary.

 

Catalog

By submitting content to Webrick you agree to grant Webrick a worldwide, royalty-free, non-exclusive, perpetual, irrevocable copyright license to use, display and share the content in any way that is deemed appropriate by Webrick.

Any use of the Webrick data must be attributed to Webrick by name and with a link back to Webrick.

Unless stated otherwise, physical prizes will be shipped worldwide where a postal service is available, without charge.

Unless stated otherwise, all physical prizes are limited to one per household.

The prizes available and how many points are required may change at any time without notice.

The amount of points awarded for a submission may change without notice.

Yearly prizes can be exchanged for their cash equivalent based on their RRP.

The winners of yearly prizes will be contacted in January the following year.

If a prize is unavailable it may be substituted for a similarly priced item.

 

Feedback

Feedback left about an order should be a true representation of your order experience.

 

It must not contain any personally identifiable information.

It must not contain any profanity.

It must not be retaliatory.

It must not be about local tax issues, such as import charges.

Any item of feedback may be removed for any reason if it is deemed to be have been given in bad faith.

Messages

Webrick uses an electronic messaging system to facilitate communication between Webrick members.

 

All messages sent through the messaging system are stored on Webrick servers.

Messages can be read by Webrick administrators for fraud prevention and standards monitoring purposes.

 

Limitations

In no event shall Webrick or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Webrick's Internet site, even if Webrick or a Webrick authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.