Shipping & Delivery

Shipping

About Your Shipment

• Order processing times vary based on the specific items in your order.

Orders containing only sets in stock: 2 business day

Orders containing standard parts in stock: 3 business days

Orders containing KG bulk in stock: 4 business days

Orders containing premium parts in stock: 15 business days

Orders containing lighting in stock: 6 business days

• Items not in stock and pre-orders ship as soon as they become available.

• All orders are subject to review which may affect shipping times. Thus, please note that the shipping confirmation email may be delayed 1 business day after your order has been processed.

Standard Shipping

• Takes 7-15 business days.

• Please expect your delivery to take an additional 3 business days for rural areas.

• Please allow 5 business days (Monday through Friday excluding holidays) for shipping to Alaska, Hawaii, Puerto Rico, Guam, Micronesia and the US Virgin Islands. Non-continental US territories and APO’s will be shipped via USPS and will not have order tracking available.

• Orders shipping to a P.O. Box will be delivered via US Postal Service.

Express Shipping & Express Saver

• Express Shipping takes 3-7 business days (Monday through Friday excluding holidays).

• Orders will ship via UPS, DHL, and FedEx.

• Saturday delivery is not available.

Shipping Fee

The shipping fee varies based on the

item size
item weight
destination
shipping method

Estimate your shipping fee here.

You can view the shipping fees in the shopping cart and at checkout, after inputting your address.

Pre-orders

• Pre-orders are sets that are coming soon! They’re not out yet, but you can still place your order.

• Shipping dates for pre-order items are shown on the product page.

• Items will ship as soon as they become available. We’ll email you to let you know when your order leaves our warehouse.

• If you’ve ordered other items in addition to your pre-order or backordered item, the rest of the order will ship separately.

• If you’ve qualified for any free or promotional items, they’ll ship with the next available items in your order.

Shipping Restrictions

Express are not available to P.O. boxes, APO and FPO addresses, Micronesia, the US Virgin Islands, Puerto Rico or other areas considered rural by the carrier.

Shipping & Service Delays

Shipment dates are estimates in accordance with our carriers. If you live in an area experiencing an unexpected service delay (i.e. severe weather, natural disasters, unscheduled events, etc.), please note there may be additional shipping time to receive your order.

Order Status

Your order has 3 statuses: processing, shipped, and complete.

Processing: When the payment is successfully done, we will process your orders.
Shipped: Your order is picked by the logistics companies.
Complete: Your parcel has been signed for.