Shipping & Delivery

How long will it take to ship the order out?

Pure default source bricks will be shipped within 3 business days. If your order includes Default 1KG source bricks, the processing time will be taken 7 - 15 days.

 

What kinds of delivery methods do we offer?

Standard shipping and Express shipping.

Express shipping methods include DHL, and FedEx. It takes about 7-10 business days to deliver. Standard shipping is shipped by air too (such as Yun express ). It takes about 10-20 business days to deliver.

 

Do we offer free shipping?

No, the shipping fee is calculated based on product weight. Please check the shipping rate from here

 

What's the policy for VAT?

European VAT is already been included in our price.

 

How much will I have to pay for shipping?

You can get all the details about the shipping fee by clicking here. Shipping charges will be calculated upon checkout.

 

What if I don't receive my package after a long time and the shipping status has not been updated for a long time?

We will arrange a reshipment if you don't receive your package after 45 days(start from the day of the tracking information get online).

 

Wrong, Missing, or damaged Parts

There are huge kinds of parts in the store, so the difficulty of distribution and storage is large. If there is a mismatch, please contact us directly to get a solution.

For missing or damaged parts, we will send them to you for free without any excuses.

Delivery Special Notes

If you receive a package with obvious problems caused in transit, please contact us within 7 days so we can check with the logistics company to confirm the cause of the problem.

What kind of package do you offer?

check details from here
For each order of more than 2kg, we will split it into smaller bags and put it into a carton which would decrease scratches.

How do we pack the bricks?

check details from here

 

Out of stock issue

Cases of out-of-stock:

1. Can't find the color you need. Maybe this color is not produced or it is temporarily sold out. Please wait patiently for production or restock. And don't hesitate to contact us ([email protected]) to ask for details.
2. Adding to the shopping cart, but there are parts out of stock when placing the order. The parts have been purchased by other customers because the inventory will be locked only after the order is submitted. Inventory changes from time to time, so you can submit your order as soon as possible to avoid this situation from happening.

If you have any questions, feel free to contact us.